FAQ

We’re here to help you get the answers you need quickly and easily. If you have more questions, feel free to reach out via our Contact Us page or email us at hello@moderniqa.com.

Ordering & Delivery

Q1: How long will it take to receive my order?
A:

• Handling Time: 1–2 business days (Monday – Friday)
• Transit Time: 2–6 business days within the United Kingdom
• Estimated Delivery: 3–8 business days from the date of purchase
  See our Shipping Policy for full details.

Q2: Do you offer free shipping?
A: Yes. Moderniqa offers free standard shipping on all UK orders. See our Shipping Policy for details.

Q3: Do you ship internationally?
A: Currently, we only ship to addresses within the United Kingdom.

Q4: Can I cancel my order after placing it?
A: Yes, orders may be canceled within 24 hours of placing them. Please contact us as soon as possible to begin cancellation.

Q5: How do I track my order?
A: Once your order has shipped, you’ll receive a tracking number via email. You can also track your delivery anytime on our Order Tracking page.

Returns, Exchanges & Refunds

Q6: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Visit our Return & Refund Policy for full details.

Q7: What if I receive a defective or incorrect product?
A: We’ll replace it at no cost to you. Contact us within 30 days with photos of the issue. More info in our Return & Refund Policy.

Q8: How do I exchange a product?
A: For defective or incorrect items, simply email us and follow the process outlined in our Return & Refund Policy.

Q9: When will I receive my refund?
A: Refunds are processed within 7 business days after we receive and inspect your returned item.

Products & Warranties

Q10: Do your products come with a warranty?
A: Yes. All items come with a 30-day warranty. Details are available in our Return & Refund Policy.

Business & Bulk Orders

Q11: Can I place a bulk or business order?
A: Definitely. Email hello@moderniqa.com or use our Contact Us form, and we’ll assist you with custom pricing or details.

Customer Support

Q12: How can I contact customer support?
A:

• Email: hello@moderniqa.com
• Contact Form: Click here

Contact Information

Moderniqa

72 Abbeville Rd, London SW4 9NA, UK

Email: hello@moderniqa.com

Phone: +44 7883 286 831

Customer Service Hours: Monday–Friday, 09:00 AM – 05:00 PM GMT

We typically respond within 1–2 business days.

Thank you for choosing Moderniqa!