FAQ
We’re here to help you get the answers you need quickly and easily. If you have more questions, feel free to reach out via our Contact Us page or email us at hello@moderniqa.com.
Ordering & Delivery
Q1: How long will it take to receive my order?
A:
- Handling Time: 1–2 business days (Monday – Friday)
- Transit Time: 2–6 business days within the United Kingdom
- Estimated Delivery: 3–8 business days from the date of purchase
Orders are shipped from our partner fulfillment center in China. For full details, visit our Shipping Policy.
Q2: Do you offer free shipping?
A: Yes. We offer free standard shipping on all UK orders. No minimum purchase is required, and no import duties or VAT are charged to UK customers. See our Shipping Policy for details.
Q3: Do you ship internationally?
A: Currently, we only ship to addresses within the United Kingdom.
Q4: Can I cancel my order after placing it?
A: Yes. Orders can be canceled within 24 hours of placing them. Please contact us as soon as possible to request cancellation.
Q5: How do I track my order?
A: Once your order has shipped, you’ll receive a tracking number via email. You can also track your delivery anytime on our Order Tracking page.
Returns, Exchanges & Refunds
Q6: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused, in original condition, and returned in original packaging. Customers are responsible for return shipping costs. All returns are sent to our return facility in China. Visit our Return & Refund Policy for full details.
Q7: What if I receive a defective or incorrect product?
A: We will replace it at no cost. Contact us within 30 days and provide photos of the issue. Learn more in our Return & Refund Policy.
Q8: How do I exchange a product?
A: Exchanges are only available for defective or incorrect items. Please email us with your order number and follow the instructions provided in our Return & Refund Policy.
Q9: When will I receive my refund?
A: Refunds are issued within 7 business days after we receive and inspect your returned item at our return facility in China.
Products & Warranties
Q10: Do your products come with a warranty?
A: Yes. All items include a 30-day warranty against manufacturing defects. More information is available in our Return & Refund Policy.
Business & Bulk Orders
Q11: Can I place a bulk or business order?
A: Absolutely. Email us at hello@moderniqa.com or use our Contact Us form for custom pricing and support.
Customer Support
Q12: How can I contact customer support?
A:
- Email: hello@moderniqa.com
- Contact Form: Click here
Contact Information
72 Abbeville Rd, London SW4 9NA, UK
Email: hello@moderniqa.com
Phone: +44 7414 118241
Customer Service Hours: Monday–Friday, 09:00 AM – 05:00 PM GMT
We typically respond within 1–2 business days.
Thank you for choosing Moderniqa!